Privacy policy

This policy describes how Desert Zcent handles personal information when you browse our Shopify store, contact us or place an order.

Information we use

We may receive your name, email, telephone number, delivery and billing details, order information and messages you send us. Shopify and its service providers may process device, network and usage information needed to operate the store. Payment providers process payment information through their secure systems; do not email full card details to us.

Why we use it

We use information to process orders, arrange delivery, respond to enquiries, handle returns, prevent fraud and meet legal or record keeping obligations. Marketing messages are sent only where permitted and, where required, with consent. You may opt out of marketing without affecting essential order communications.

Service providers and transfers

Information may be shared as necessary with Shopify, payment processors, delivery partners and other providers supporting the service, or with authorities where legally required. Some providers process information outside the UAE. Applicable transfer requirements and safeguards must be followed. We do not sell customer information.

Cookies

The store uses cookies and similar technology for essential functions such as checkout and security. If optional analytics or advertising technology is enabled, the applicable consent choices will be provided where required. Browser settings can also control cookies, although blocking essential cookies may affect functionality.

Retention and security

We retain personal information for as long as necessary for its stated purpose and applicable legal obligations, then delete or anonymise it where appropriate. Reasonable safeguards are used, but no internet service can guarantee absolute security.

Your choices

Subject to applicable law, you may request access, correction, deletion or restriction of your information, withdraw consent where relevant, or raise a privacy concern. Email info@desertzcent.com. We may need to verify your identity before responding and will explain legal limits on a request.

Updates

We may update this policy as the store or applicable requirements change. Material changes will be communicated where legally required.