Returns & refunds

Change of mind returns

You may request a change of mind return within 7 calendar days of delivery. Items must be unopened, unused, sealed and in their original packaging with labels and accessories intact. Please provide your order number or other proof of purchase.

Opened or used perfume, attar or fragrance oil is not eligible for a change of mind return because of hygiene and product integrity. This restriction does not remove any rights for defective, unsafe, damaged, misdescribed or incorrectly supplied products.

Faulty, damaged or incorrect goods

Contact us as soon as reasonably possible at info@desertzcent.com. We will investigate and provide the remedy required by applicable UAE consumer law, which may include replacement, repair where appropriate, or a refund without charge. The 7 day change of mind window does not limit statutory rights.

How to request a return

Email your order number, item and reason. We will provide instructions and the correct return address. Please do not send goods to an unconfirmed address. For a valid fault or our error, we cover reasonable necessary return costs. For an eligible change of mind return, the customer pays the agreed return transport cost; it will be disclosed before collection and will not be deducted without explanation.

Refunds

After receiving and inspecting an eligible return, we will confirm the outcome and initiate an approved refund within 7 business days. Refunds normally use the original payment method; your provider may need additional processing time. Original delivery charges for a change of mind return are normally not refundable, except where the law requires otherwise. Refunds for faults, our errors or cancellation before dispatch will follow the applicable legal requirements.

Cancellations

Contact us before dispatch to request cancellation. If already dispatched, the applicable return conditions apply. Nothing in this policy excludes mandatory rights under UAE law.